Digital Products Refund Policy

THE WINDY CHURCH

Thank you for supporting THE WINDY CHURCH. Our online store currently offers digital products, including downloadable books, faith-based resources, educational materials, family resources, and other digital content.

Digital Products

Because our products are delivered electronically and cannot be physically returned once accessed or downloaded, purchases of digital products are generally considered final once the digital content has been delivered or made available for download.

Refund Requests

We understand that problems can occasionally occur. If you experience a technical issue that prevents you from accessing or downloading a product you purchased, receive an incorrect digital product, are charged more than once for the same transaction, or believe a transaction was made in error, please contact us.

We will review legitimate refund requests individually and work in good faith to resolve eligible purchase or delivery issues. Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be waived under applicable law.

No Physical Returns

THE WINDY CHURCH currently sells digital products through this online store. Digital products do not need to be mailed or physically returned. Please do not mail digital-product return requests or materials to our mailing address.

Access and Download Issues

If you have difficulty receiving, accessing, opening, or downloading your purchase, contact us and provide your name, order information, and a brief description of the problem. We will make reasonable efforts to assist you.

Third-Party Purchases

Products purchased through another marketplace or platform may be subject to that platform’s applicable payment, cancellation, and refund policies.

Questions concerning a digital purchase, download, or refund request may be sent to:

THE WINDY CHURCH
Email: contact@thewindychurch.org